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Sales and Call Centre Manager

London (hybrid working)
£30,000 (£40,000 OTE)
Contract type:
Date closing:
Closing soon!

Prospectus is proud to be partnering with Central London YMCA, the world's founding YMCA and the UK's leading health, fitness and education charity. With a rich history dating back to 1844, Central London YMCA works to empower and enrich people's lives through a variety of creative, impactful programmes. They are now recruiting for a dynamic Sales and Call Centre Manager to oversee their YMCAfit commercial sales team, maximising personal training and fitness qualification course sales to a variety of customers.

As Sales and Call Centre Manager, you will oversee a small, tight-knit sales team, ensuring staff are fully supported in order to deliver an exceptional service to all customers around training and fitness qualifications. You will act an exemplary role model for the team, providing clear direction and skilled sales techniques to all staff members in order to maximise call centre sales. You will oversee the team's monthly course sales, maximising income and growth of sales numbers, both by learners and employers. You will monitor the team's daily activity, and the achievement of monthly and rolling income targets, and will assist with establishing call centre objectives and KPI's, whilst optimising people and technology output.

To be successful for this role, you will be a skilled and supportive Sales Manager with demonstrable experience of working in a target-driven environment, and of managing sales teams previously. You will be a strong relationship manager with exceptional communication skills, confident in building relationships with a variety of people as well as businesses. You will have previous experience of delivering sales training to teams, and will have the ability to motivate, inspire and develop people. Overall, you will be a Sales Manager, passionate about delivering a high quality of customer service to all customers. A passion for the fitness industry is desirable.

To apply for this exciting role, please initially submit your CV (in Word format). Suitable candidates will then be contacted and will be asked to complete a supporting statement (cover letters are not required at this stage).

As a specialist Recruitment Practice, Prospectus is committed to building inclusive and diverse organisations, and welcome applications from all sections of the community.

Interviews to take place week commencing Monday 31st January

apply now

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